How can we help?

Get the support you need to maximize your success with FINESEARCH. Our expert team is here to help.

Live Chat

Get instant help from our support team

24/7 for Enterprise customers

Email Support

Send us a detailed message about your issue

Response within 4 hours

Phone Support

Speak directly with our technical experts

Business hours (9 AM - 6 PM PST)

Frequently Asked Questions

Find answers to common questions about FINESEARCH implementation and usage.

How do I get started with FINESEARCH?

You can start with our free trial by signing up on our homepage. Our Quick Start Guide will walk you through the initial setup and configuration.

What data sources can FINESEARCH connect to?

FINESEARCH supports 200+ integrations including databases (SQL/NoSQL), cloud storage (AWS S3, Google Cloud, Azure), CRM systems, and custom APIs.

Is my data secure with FINESEARCH?

Yes, we are SOC 2 Type II compliant with end-to-end encryption, role-based access control, and comprehensive audit logging. Your data never leaves your control.

How does pricing work?

We offer flexible pricing based on data volume and features needed. Contact our sales team for a customized quote based on your requirements.

Do you offer implementation support?

Yes, we provide dedicated implementation support, custom integration assistance, and best practices consultation for all enterprise customers.

Support Plans

Choose the level of support that best fits your organization's needs.

Standard

Included
Email support
Documentation access
Community forum
Business hours response

Professional

$500/month
Priority email support
Phone support
Video tutorials
4-hour response time

Enterprise

Custom
24/7 live chat
Dedicated support manager
Custom training
1-hour response time

Still need help?

Our support team is standing by to help you succeed with FINESEARCH.